Effective 3 August 2026
Digital products
Digital products are delivered electronically and cannot be returned in the same way as physical goods. Please review the product description, format and compatibility details before purchasing.
When to contact us
Contact us within 14 days if you were charged more than once for the same order, received the wrong product, cannot access the file after reasonable troubleshooting, or the file is materially different from its description.
How we resolve issues
Depending on the situation, we may provide a replacement file, technical assistance, store credit or a refund. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.
Change of mind
Where a digital file has been delivered or accessed, change-of-mind refunds may not be available unless required by applicable law. Before delivery, contact us as quickly as possible if you made an error.
Request help
Email houseoftumsglobalco@gmail.com with your order email, product name, purchase date and a short explanation. Do not send full payment-card details.
Consumer information
South African consumer transactions may be affected by the Consumer Protection Act and the Electronic Communications and Transactions Act.
This policy should be reviewed by a qualified South African legal professional before automated checkout is launched.